Shipping Policy

Shipping Policy

We take great care in packing each order to ensure it arrives safely and in perfect condition. Please review the information below for shipping details and timelines.

Order Processing

  • Orders are processed within 2–4 business days

  • Handmade items may require additional preparation time due to the nature of the process

  • Orders are shipped Monday to Friday, excluding public holidays

You will receive a confirmation email once your order has been dispatched.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Any applicable shipping fees will be displayed before you complete your purchase.

Delivery Timeframes

Delivery timeframes are estimates only and begin once your order has been dispatched.

Australia

  • Standard Shipping: 3–7 business days

  • Express Shipping (if selected): 1–3 business days

International

  • Standard International Shipping: 7–21 business days

Please note that international delivery times may vary due to customs processing and local postal services.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email so you can follow its progress.


Handmade Items

For handmade products, please allow additional time for preparation. Each journal is carefully finished and packed by hand to ensure quality and durability.


Incorrect Address Details

Please ensure all shipping details are correct at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address information provided by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the order.

Lost or Delayed Parcels

If your parcel appears delayed or has not arrived within the estimated timeframe, please contact us at [your email address] and we will assist in lodging an enquiry with the carrier.

While we do our best to help, once an order has been dispatched, delivery is managed by the shipping carrier and delays may occasionally occur.

Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the customer.


Shipping FAQ

  • When will my order be shipped?

Orders are typically dispatched within 2–4 business days. Handmade items may take slightly longer.

  • Can I change my shipping address after ordering?

If your order has not yet been shipped, please contact us as soon as possible. Once dispatched, we are unable to make changes.

  • Do you ship internationally?

Yes, we ship to selected international destinations. Shipping costs and delivery estimates will appear at checkout.

  • What happens if my package is lost?

If your package is lost in transit, please contact us and we will assist with the next steps in line with the carrier’s policies.

  • Will my journal be packaged securely?

Yes. Every journal is carefully wrapped and packed to protect it during transit.